How to build a culture of innovation and create a high-performing business

Workplace Innovation Europe CLG has identified The Data Protection Commission of Ireland as the Lead Supervisory Authority (LSA) under the EU General Data Protection Regulation One Stop Shop for Cross Border Processing.

Workplace Innovation Limited is registered with the UK Information Commissioners Office (Registration Number Z3396194) and will act as a Concerned Supervisory Authority (CSA) particularly for processing UK data.

1. INTRODUCTION

This privacy notice provides you with details of how we collect and process your personal data through your use of our site workplaceinnovation.eu including freshthinkinglabs.com and The Workplace Diagnostic®.
By providing us with your data, you warrant to us that you are over 18 years of age.
Workplace Innovation Europe CLG is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Our full details are:

Full name of legal entity: Workplace Innovation Europe CLG

Email address: contact@workplaceinnovation.eu

Postal address: Workplace Innovation Europe, CIT Campus, Bishoptown, Cork, T12Y275

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at contact@workplaceinnovation.eu

2. WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT

Personal data means any information capable of identifying an individual. It does not include anonymised data. We may process the following categories of personal data about you: Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims. Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract. User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business. Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy. Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy. We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences. Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time. We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at contact@workplaceinnovation.eu . In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing. We may process your personal data without your knowledge or consent where this is required or permitted by law.

3. HOW WE COLLECT YOUR PERSONAL DATA

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this. We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.

4. MARKETING COMMUNICATIONS

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business). Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time. Before we share your personal data with any third party for their own marketing purposes we will get your express consent. You can ask us to stop sending you marketing messages at any time by emailing us at contact@workplaceinnovation.eu at any time. If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.

5. DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below: Service providers who provide IT and system administration services. Professional advisers including lawyers, bankers, auditors and insurers Government bodies that require us to report processing activities. Third parties to whom we sell, transfer, or merge parts of our business or our assets. We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

6. INTERNATIONAL TRANSFERS

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria. Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA. Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place: We will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place. If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

7. DATA SECURITY

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential. We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

8. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements. For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers. In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. YOUR LEGAL RIGHTS

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent. You can see more about these rights at: https://www.dataprotection.ie/en/individuals/raising-concern-commission If you wish to exercise any of the rights set out above, please email us at contact@workplaceinnovation.eu

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you. If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Irish Data Protection Commission, the the EU lead supervisory authority for data protection issues for Workplace Innovation Europe (https://www.dataprotection.ie/en/). Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

10. THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

11. COOKIES

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Fresh Thinking Lab members enjoy access to a unique range of opportunities for sharing knowledge and experience, building professional relationships with like-minded people and collaborating with them on issues of common interest.

Open Events are free to all Fresh Thinking Lab members.

In-Person Labs are closed groups of circa 15 companies focused on a specific theme or geographical location. They meet three or four times a year, typically in members’ workplaces, enabling the host to showcase good practices and gain support from the other participants as ‘critical friends’.

Workshops are open to members and non-members, offering a Fresh Thinking Labs ‘taster’ as well as expert-led insights into workplace innovation.

We welcome suggestions from members who may be interested in hosting events.

Theme	Format	Venue	Workshops
November			Nottingham (7th November) Helsinki (9th November) Creating Innovative and High Performing Workplaces.
December	Scotland Venue to be confirmed. Webinar Leading Empowered Organisations.
January	Vilnius Arginta Engineering: High Involvement Improvement and Innovation.	Good Work & Mental Well- Being Launch meeting (Host: E.ON, UK)	Vilnius Creating Innovative and High Performing Workplaces.
February	Webinar	Employee-Driven Innovation Launch meeting (Host: TBC)
March	1st-3rd March, Copenhagen Two-day event: Ideation Platforms and Cultures of Innovation. Hosts: Danish Technological Institute & Novozymes.	Employee Representative Forums & Direct Participation Launch meeting (Host: TBC)
April	Tallinn Proekspert: Organisation Design in an IT Company.	Good Work & Mental Well- Being Second meeting (Host: Transport for London)
May	9th-10th May, Transforming culture at GE (Host: GE HQ, London)	Employee-Driven Innovation Second meeting (Host: TBC)
June	14th-15th June, San Sebastian Ederfil Becker: Self-Managed Teamworking in a Flat Organisation.

NB: timing and content of events may be subject to change.

Welcome to Fresh Thinking Labs…

Your pathway to the best workplace practices and latest thinking from across Europe and beyond where you can find a place to share experiences and ideas, learn together and gain inspirational insights to build high performing organisations and fantastic places to work.

Preparing to launch!

Fresh Thinking Labs Online is starting the final stages of testing with a number of invited companies using in the beta test site to make connections, form communities and share knowledge and experience. We will be reporting their feedback here over the next month.

The full version of Fresh Thinking Labs Online will launch in the autumn. Watch here for details of the launch activities and offers.

"Critical friends" meet again

Following the successful inaugural meeting of the Creative Workplace Group hosted by the Met Office last June, there have been two further meetings of this In-person Lab. In February the day-long event was hosted by CWG Grimshaw Architects at their London Office. This was followed by a visit to Red Gate, which is a software company providing “ingeniously simple” tools for technology professionals worldwide.

The members of the Labs’s common purpose is how to introduce innovative ways of working and, in particular, how to secure buy-in for change from senior management. At each meeting the members of the lab act as “critical friends” both learning from the practices of the host company and offering suggestions based on their experiences.

For more information contact info@freshthinkinglabs.com

The Good Work, Mental Health and Well-being Lab

We are delighted to be launching the Good Work, Mental Health and Well-being Lab in association with E.ON, GSK and Transport for London.

The Lab is based on a small, closed network of companies and public sector employers committed to exploring and developing future-focused workplaces that generate positive mental health and well-being for all through healthy and engaging work. Good work supports mental well-being for everyone. Employers increasingly recognise the need to identify and support people with mental health problems but the wider task is to identify and address those workplace practices which build or undermine mental well-being

How to build a culture of innovation and create a high-performing business from Eduard Iacob's blog